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If you currently use a Credit Suisse TWINT, there will be no immediate changes. You can continue to use TWINT. You will be informed of any changes or action needed. Find information and answers to common questions regarding Credit Suisse TWINT below. Further information on the upcoming switch from Credit Suisse TWINT to �۶���Ƶ TWINT can be found on our FAQ webpage.

If you have further questions, get in touch with your Relationship Manager or call our 24-hour helpline at +41 800 800 488

If you are already a client with Credit Suisse products and you would like to use Credit Suisse TWINT, find information below on how to download Credit Suisse TWINT and answers to common questions. Further information on the upcoming switch from Credit Suisse TWINT to �۶���Ƶ TWINT can be found on our FAQ webpage.

If you have further questions, get in touch with your Relationship Manager or call our 24-hour helpline at +41 800 800 488

Looking for a solution to support your digital banking needs? Discover �۶���Ƶ TWINT. While it is no longer possible to open a Credit Suisse bank account needed to use Credit Suisse TWINT, explore what �۶���Ƶ can offer.

As part of your move from Credit Suisse to �۶���Ƶ, your Credit Suisse TWINT account will be deactivated and you will be able to use �۶���Ƶ TWINT. You will be able to transfer your Credit Suisse TWINT data to �۶���Ƶ TWINT.

Further information you find on our FAQ webpage.

You need a smartphone that runs on the iOS (version iOS 15 or newer) or Android (version 9 or newer) operating system.

It must be an active transaction account for private clients of Credit Suisse (Switzerland) Ltd. that is suitable for making payments and is held in Swiss francs. Examples include Private accounts and Current accounts for private individuals. Examples of accounts that are not permitted include Savings accounts and Rental deposit savings accounts.

There is no charge for downloading Credit Suisse TWINT and registering to use the service. There are also no transaction fees charged if you use Credit Suisse TWINT to send or request money or to pay at cash registers or in online stores.

No, foreign payments are currently not possible. Payments in Swiss online shops of foreign providers are basically possible depending on whether the provider accepts TWINT as the means of payment.

You can transfer money to your friends using Credit Suisse TWINT for a variety of reasons, such as to pay for your share of dinner at a restaurant. To do that, select the “Send” function.

Now enter the amount to be transferred and the person to whom you want to make the payment. You can select this person from your phone contacts or enter their name and mobile phone number yourself. You can also write a message and attach a photo or a GIF, if needed.

Tap the “Send moneyˮ button to activate the transfer.

The Credit Suisse TWINT “Request and split” function can be used to request money from friends and family, simply by entering the requested amount and selecting the person who will make the payment from your phone contacts or entering their name and mobile phone number. You can also write a message and attach a GIF or a photo. Tap the “Request moneyˮ button to start the request process. Amounts may also be divided between several people. For this, select “Request and split” on the home screen and tap on “Split amount.ˮ Then, enter the amount to be split, add a title, and select the desired contacts. By default, the amount is split equally. However, you can also enter the amounts manually.

Credit Suisse TWINT uses multiple security features to make the solution as secure as possible. For example, the only way to open Credit Suisse TWINT is with your individual TWINT PIN. To further increase security, we also recommend that you configure a PIN for your smartphone.

Communication between Credit Suisse TWINT on the customer’s smartphone and the retailer’s terminal takes place via terminal on which a QR code is shown. However, the transaction always occurs in a secure environment and not between the terminal and the smartphone. Credit Suisse TWINT does not transmit any sensitive or personal information via the terminal. Security and privacy are guaranteed just as much whenever payment is made using a QR code at the payment terminal.

If you lose your smartphone or suspect fraud, it is important that you personally report it to our free 24-hour helpline at 0800 800 488 without delay.

Your data is stored centrally, on TWINT’s server. This server is located in Switzerland and uses the same security measures as a bank for protecting data. In addition, TWINT regularly has external companies examine whether information security is guaranteed.

TWINT does not store any sensitive or personalized data. The data and money are stored in a secure environment (comparable to an online banking system).

In addition, your data will be stored on Swisscom servers, since it operates this service as a technical service provider for Credit Suisse.