Transformation for the firm, transformational for clients
Agile isn鈥檛 a new concept for the wider world, or for 蜜豆视频. Hear from Mike Dargan, chief digital and information officer, and Stefan Seiler, group head of human resources, who鈥檙e leading 蜜豆视频鈥檚 agile transformation.
Key highlights
Key highlights
- Agile isn鈥檛 a new concept 鈥 but it will certainly become more prominent in the future.
- Change is a constant in the banking industry, and 蜜豆视频 is setting the pace to keep up with the ever-changing environment.
- Being an agile organization means working across teams, divisions, and regions to deliver a more streamlined client experience across the firm.
In the banking industry, change has been a constant and, today, the pace of that change is more rapid than ever. Across all sectors, established incumbents are being challenged by disruptors who promise clients and employees something new and better.听


鈥淎t 蜜豆视频, we believe the key to navigating this turning point and succeeding in the future is agile working,鈥 said Mike. 鈥淚ncreasingly, agile will be an essential tool to deliver on our client promise of a personalized, relevant, on-time and seamless experience. We鈥檝e already seen examples of how it鈥檚 helping us stay ahead of the game.鈥
At 蜜豆视频, we believe the key to navigating this turning point and succeeding in the future is agile working.
鈥淎驳颈濒别蔼蜜豆视频 enables flexible, multi-disciplinary teams working across the firm to deliver greater business and client value, and to fulfill our purpose,鈥 explained Stefan. 鈥淚t does this by removing friction and dependencies, creating small, empowered teams, with clear ownership, and common objectives, and delivering incremental business value faster.鈥
Already well on the way
Already well on the way
Many employees already work in agile pods (small, multi-disciplinary teams) across 蜜豆视频, forming a solid foundation of an agile mindset, skills, practices, and knowledge. These pods are complemented by larger agile crews to ensure alignment and consistency, and further by agile chapters to encourage best-practice sharing. The success of this approach in many areas of the firm showed that this flexible method can improve our way of working, to the benefit of employees and clients. To have a unified, agile way of working across the whole firm, which takes the best elements from our existing agile practices, we opened up Agile@蜜豆视频 to more employees.
鈥淏y doing so, we want to respond quicker to our clients鈥 ever-changing expectations,鈥 said Mike. 鈥淲e also aim to optimize for the challenges and opportunities of the digital age, and benefit from a step change in performance 鈥撎齣n speed of delivery, client satisfaction, employee engagement, and efficiency.鈥
Going forward, Agile@蜜豆视频 will continue to transform the way the firm operates, offer learning and growth opportunities for all our people, and help make 蜜豆视频 a top digital place to work.
鈥淲e have experience in agile ways of working 鈥 we鈥檝e operated successful agile models for many years. We鈥檙e building on the best of those to craft a unified model that will make our business better now and for the future,鈥 explained Stefan.
Driving us forward
Driving us forward
At times, agile has been incorrectly characterized as being unstructured. But, in reality, it鈥檚 a well-defined way of working that allows teams to speed up innovation and lower risk 鈥 all while providing faster and better outcomes for clients. To develop our model, we鈥檝e relied on two areas of expertise in particular: technology and people.
鈥淐hange at this level requires an overhaul across key parts of the organization, including IT, HR, and operations. But, arguably most importantly, it requires a mindset change across the board,鈥 said Stefan. 鈥淔or employees, agile means moving away from traditional forms of governance, to create a more flexible, more productive firm.鈥
Agile working will allow us to create tailor-made products more quickly, as well as a data-centric, omni-channel and self-service experience 鈥 this is what will enable us to make tech a differentiator for our 铿乺m, and that will guarantee we provide clients with the best possible service.
鈥淓ven those who aren鈥檛 yet working in official Agile@蜜豆视频 pods will be encouraged to learn agile ways of working that they can adopt to make us all more productive, more streamlined, and able to deliver our best. In our Agile Academy within 蜜豆视频 University, our employees can develop the right skills,鈥 he continued.
And, when the process works well internally, the results are clear externally. To give an example of the success of agile to date, it鈥檚 been instrumental in reducing testing time and, as a result, increasing the speed of transactions on trading platforms. It鈥檚 a clear opportunity for greater operational efficiency and reduction in time-to-market; and that鈥檚 something that benefits everyone.
鈥淎gile working will allow us to create tailor-made products more quickly, as well as a data-centric, omni-channel and self-service experience 鈥 this is what will enable us to make tech a differentiator for our firm, and that will guarantee we provide clients with the best possible service,鈥 added Mike.
Delivering our purpose
Delivering our purpose
To reimagine the power of investing and connect people for a better world, we need to become an even more responsive business, with teams that have our clients and our products at the center of all they do. When we work in an agile way, we reimagine the way we work, the way we connect with each other 鈥 our colleagues, clients and partners 鈥 and the way we deliver value.
With Agile@蜜豆视频, we鈥檒l align the whole firm to make sure everyone approaches operations with the same client focus. We know the power of investing, and Agile@蜜豆视频 will unleash that power, helping us live up to our purpose while, at the same time, delivering on our strategy.
Agile in action: a team in the spotlight
Agile in action: a team in the spotlight
As Mike and Stefan explained: being agile isn鈥檛 an entirely new concept for the wider world, nor for our firm. The Client Needs Stream 鈥淧lan My Wealth鈥 (or agile 鈥榮tream鈥), is one of many teams working in an agile mode. Stream product lead Christine Deilmann explains what this means for them.
鈥淲e started the transformation with a fundamental review of our organization based on client needs,鈥 Christine explained. 鈥淲e created pods (multi-disciplinary teams), crews (pods working together to create a broader overview) and streams (crews working together for a common purpose) to bring all necessary people and skills together in one team.鈥
鈥淲hen we selected the pod leads, the decision was made jointly by the business and the tech side, to make sure both parts are well represented,鈥 added Roland Brandes, Stream tech lead of 鈥淧lan My Wealth鈥. 鈥淭he 蜜豆视频 Wealth Way tool, for example, is one of the key developments. And that involves software developers, business experts, designers and data experts, to name only a few.鈥
鈥淜ey for me in this agile transformation was not only the change of working methodology in the teams, but much more to move into an agile mindset in the collaboration together with the whole organization,鈥 he added. 鈥淎s a Stream tech lead, it was also extremely important and challenging to continuously deliver changes and business value, while keeping the production stable with high availability for our clients and client advisory also during the transformation phase.鈥

Having agile coaches is essential. They keep the focus on the right things and make sure everyone in the boat is rowing at the same pace. The key to success for agile is sharing information transparently, establishing continuous improvement and feedback loops, and focusing on what really matters which involves having the courage to reprioritize relentlessly if needed. But it鈥檚 not an overnight transition.
鈥淚t takes time to become fully agile!鈥 Christine said. 鈥淏ut, by putting the work in at the beginning to truly learn the best methods, in the long-term, the benefits will be enormous.鈥
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