How to be creative
How to come up with good ideas together
If you’re going to develop further as an SME, you need good ideas – but how do you find them? We show you how you and your staff can unleash your creativity.
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How to be creative
If you’re going to develop further as an SME, you need good ideas – but how do you find them? We show you how you and your staff can unleash your creativity.
The key points in brief
Good ideas are the fuel that propels innovation, progress, and the long-term success of a company. They ensure that a company remains relevant and can hold its own in the long term in a constantly changing environment.
But the question is: How do you deliberately develop innovative ideas? Generally speaking, if you have more minds involved, you’ll end up with more new ideas. But another key to generating ideas is creativity. And, as everyone knows, this is not something that can be turned on at the flick of a switch. What’s more, good ideas must not only be convincing in theory, but must also work in practice.
Different creativity techniques for different goals
This is where creativity techniques can be beneficial. Everyone has heard of established intuitive creativity techniques like brainstorming and mind mapping. Over the years, however, a number of more specific methods and tools have been developed that help teams to think outside the box, break out of entrenched thought patterns, and so achieve innovative results. However, it’s easy to get fairly overwhelmed by the plethora of different creativity techniques on offer. Before you decide on a technique, you should ask yourself a few questions first:
Your answers to these questions will help you find out which of the creativity techniques is most helpful for your project. To make the choice easier, let’s take a brief look at the most popular techniques. Note that the individual creativity techniques can be associated with different phases of the idea-generation process: from defining the problem statement, to identifying customer needs and finding ideas, through to creating a prototype.
Here is a list of common creativity techniques, grouped in the relevant phases of the idea-generation process:
Read on for a description of the different techniques.
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Phase 1: Creativity techniques for defining problems
Stretch Goals
There is a tendency for teams to take an incremental – step-by-step – approach to finding solutions. Stretch Goals refers to goals that are intentionally very ambitious. By deliberately expanding the problem statement, you lay the foundation for innovative and in many cases more radical solutions, which can lead to completely new approaches to problem solving. The creativity technique Stretch Goals distinguishes between "vertical" and "horizontal" expansion. Vertical expansion involves defining new goals for existing products, services, or processes. For a vehicle manufacturer, for example, the goal could be to increase the range of an EV from 300 to 1,000 kilometers. Horizontal expansion, on the other hand, involves formulating completely new products, services, or processes, which may include new target markets or new framework conditions. For the above example, the manufacturer might consider creating a connected battery storage system for all its electric vehicles.
Cause-and-Effect diagram
The Cause-and-Effect diagram, also known as the Ishikawa or fishbone diagram, is a discursive creativity technique that helps to identify and visualize the causes of a particular problem or anomaly. Creating a Cause-and-Effect diagram is usually a collaborative process in which the team discusses and collects ideas. This results in a structured overview of the possible causes of a problem and allows you to generate systematic solutions.
The first step is to identify the main problem to be analyzed. It is written down at the "head" of the fish, at the right-hand end. The next step is to formulate the main causes, the broad categories under which possible causes could fall. These main causes form the "main bone" of the fish. For each main cause, more specific causes are identified and drawn as "smaller bones" that branch off from the main bone. This technique allows teams to think systematically about possible causes and then look into them further.
Phase 2: Creativity techniques for identifying customer needs
Empathy Map
Companies need to know the needs of their target group – the more precisely, the better. Only then can they develop solutions for real-world problems and needs. The Empathy Map is a creative technique for better understanding your own customers and making them part of your business strategy. There are now several different variants of the Empathy Map. The customer perspective is often expressed under the following aspects: seeing, hearing, thinking, and feeling. The first step is to determine the context in which the person in the target group – the "persona" – is to be considered. The empathy map is best drawn in a large format using a collective note-taking method such as a whiteboard or flipchart. Now all team members are invited to contribute aspects, thoughts, and ideas and place them on the map – using post-its, for example – and then discuss them. Finally, all risks and benefits – or "Pains and Gains" – are summarized below the Empathy Map itself.
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Phase 3: Creativity techniques for generating ideas
6-3-5 Method
The 6-3-5 Method falls under brainwriting, which is a kind of brainstorming but in written form. As an intuitive creativity technique, it is ideal for the first phase of the creative process. There is no evaluation involved in this particular brainstorming method; it serves solely to collect ideas. The name of this technique is derived from the three essential characteristics of the method: Six participants each receive a sheet of paper on which they write down three ideas and then pass the sheets on to the next person five times in all. In the first round, each participant writes down no more than three ideas on the top line within a predetermined time. After each round, the sheets of paper are passed on clockwise, until they reach their original owner. In each round, three new or additional ideas are noted in the next line. The advantages of this technique: A relatively large number of ideas can be generated in a short space of time. It also avoids biases that can occur in classic brainstorming, such as confirmation bias – simply agreeing without thinking for yourself, because a statement confirms what you already think. Because the results of this intuitive creativity technique are still low on detail, they often serve as a starting point which can be developed further using other methods of Design Thinking.
6 Thinking Hats
The 6 Thinking Hats method is a creativity technique to help people structure and simplify the thinking process in group discussions. Each hat represents a different kind of thinking. By symbolically putting on different hats, the participants assume different roles, can adopt a different perspective, and look at different aspects of a problem or idea. Typically, the following hats are involved, each of which represents a new perspective:
1. White hat: Collects and presents objective facts, figures and information. 2. Red hat: This is about intuition, feelings, and opinions, without having to justify them. 3. Black hat: Looks at things critically, cautiously, and defensively, seeking potential problems or risks. 4. Yellow hat: Emphasizes advantages and positive aspects, looks for opportunities and benefits. 5. Green hat: This is the creative thinking hat, which encourages the generation of new ideas, alternatives, possibilities, and hypotheses. 6. Blue hat: Supervises and organizes the thinking, lays down the agenda, and summarizes results.
The idea behind the 6 Thinking Hats is both simple and effective: Everyone puts on the same hat for a while and thinks in parallel in a particular way.
Phase 4: Creativity techniques for prototyping
Wireframes
Wireframes are schematic representations of a website or app that visualize its basic design and structure without going into detailed design elements. They serve as a template for the subsequent design and help to plan the website navigation and the position of the various elements. Wireframes can be drawn using pen and paper or created with special software tools.
The creation of Wireframes usually involves the following steps: 1. Goal definition: Clarify the main goal of the site or app and what information or actions are most important to the user. 2. Research and data collection: Compile content and think about which elements are needed on the page. 3. Rough sketches: Draw your first sketches with a pen and paper to get a feel for the structure of the layout. 4. Get feedback: Present the Wireframe to team members, stakeholders, or potential users, and ask for feedback on layout, user navigation, and element placement. 5. Iteration: Revise the Wireframe based on the feedback. 6. Detail: As soon as the rough structure is in place, you can add more details, colors, and graphics in higher-resolution mock-ups or prototypes.
Business Model Prototyping (Business Model Canvas)
Business model prototypes make it possible to depict the relationships between different stakeholders, such as customers, suppliers, and manufacturers. The goal is to enhance your understanding of the individual relationships, motivational factors, and functions. The Business Model Canvas has established itself as a quasi-standard. It is a strategic management and lean startup template for developing new business models or documenting existing ones. The template comprises a visual chart with elements that describe various aspects of a company or product. The canvas consists of nine building blocks that form the basis of a company. These building blocks are displayed on a large sheet of paper or a board and placed in relation to each other. The nine building blocks are:
The Business Model Canvas is particularly useful because it offers a simple, clear way of visualizing a business model on one page. This facilitates the shared understanding, discussion, iteration, and adaptation of the business model. It was first presented by Alexander Osterwalder in his book “Business Model Generation” and has established itself worldwide as a standard tool for startups and companies.
Ideal conditions for creative working
The creativity techniques described above are good methods for stimulating the generation of ideas and creativity in teams, and for promoting them in a targeted manner in the form of workshops or working groups. However, even the best creativity technique is of little help if the requisite fundamentals and conditions are not in place to boost the general creativity of the teams. Here are nine tips to foster the creative spirit in your company:
Follow this link for more tips on creating a corporate culture that fosters innovation and the creativity in your people.
Now in ۶Ƶ Growth Talk #12: Jeannine Pilloud, innovation expert at ETH Zurich, and Enzo Wälchli, CCO at ANYbotics, explain (in German) how companies become and remain innovative.
۶Ƶ Next Product Manager
As Product Manager at ۶Ƶ Next Incubator, Daniel Proba is responsible for supporting teams in implementing innovation ideas. Prior to this, he completed his doctorate on agile innovation techniques and business innovation at the University of St. Gallen, and worked as a consultant to companies on innovation-related issues. This puts him in an excellent position to contribute both practical experience and a theoretical foundation in the field of innovation management and idea development.
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